AT&T Uverse Reviews and Complaints

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AT&T Uverse Reviews

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  • Technical Issues

    I have had AT& T uverse and internet services for about 4 months. The service is horrible! If you live in The Hack berry Creek area I would suggest a different carrier. Their technical support has been to my house 4 times. Of course they get everything up and running, and when they leave so does my service. Finally, fed up so I am trying to cancel my service and upon doing so I was advised that I am going to be charged $150 bucks for an early termination fee. The only way to avoid the fee is for me to Take off work for the 5th time, and wait for technical support to arrive and agree the... More...
    (Cable TV)
    crystalh16's Picture   crystalh16    0 Comments   Comments

    I have been enrolled into a Uverse bundle of tel, tv, internet of AT&T Uverse. After about 5 to six months of fight over wrong billings, recently I have found that the fax of my multi task (copy, fax, scan, etc. of Brothers) does not work. I did check it with Brothers tech support and it has been adjusted to the cable, but said the cable provider has to adjust his system too. But ATT refused to do it, as they are not trained for or it is their policy to make more money $ and i have been referred to a private company to fix it for a monthly fee !!! More...
    (Cable TV)
    SHADMAN's Picture   SHADMAN    0 Comments   Comments
  • U-verse Service

    I want to say that employee DT165J, know to me as Deon, did an exceptional job handling my complaint today. While I am still very unsatisfied with my uverse television service over the past 18 months, Deon understood my problem and made sure I was okay with his attempt at a resolution. I appreciated his effort today and I look forward to the day I actually recieve the service that I pay each month for. More...
    (Cable TV)
    wsamailbx's Picture   wsamailbx    0 Comments   Comments
  • Customer Service Fiasco

    I began having problems with my DVR and all the recording and playback features. I called ATT - spent 20 minutes on the phone with a young man who asked for a number in case we got disconnected. After 20 minutes we were in fact disconnected. He never called back. I called again - reached someone in Denver who told me that the first individual never processed the order for the new box. The Denver rep said he would do it but I needed to call back in an hour to verify. WHAT? 4 days later I called again. The 3rd person told me that neither of the first two individuals had processed the... More...
    (Cable TV)
    ccswift's Picture   ccswift    1 Comments   Comments
  • Unfair billing practices

    I have been trying unsuccessfully for the past 4 months to make payment arrangements for my account that I am able to afford. AT&T insists that any payment arrangement consist of payment of the full monthly balance plus an additional amount to have the back balance paid over four payments. When I tried to explain that I am unemployed and requested that the arrangements temporarily spread out until I begin receiving my disability they repeated and usually rudely refused. Each month I called AT&T I was given an amount to "restore" my services at which point they claimed... More...
    (Cable TV)
    bearblueh's Picture   bearblueh    0 Comments   Comments
  • Customer Service and Billing

    I have been battling AT&T for 5 & 1/2 months over incorrect billing, They have been overcharging me every month since March 2011. I have been assured each time I call that the problem has been fixed. They haven't corrected the problem yet I have been on the phone over 700 minutes in that time and if they don't get it right this month I am going back to Cox even though I don't think they are any better. Beware of At&T, they are a nightmare to deal with. More...
    (Cable TV)
    PC44's Picture   PC44    0 Comments   Comments
  • Good Product

    Our local consumer advocate suggested we check out AT&T complaints on the net before purchasing. I was really surprised at all the negative stuff. I got Uverse installed when it was first available in our neighborhood (three years ago) and have never had an issue either with the quality reception or billing. Perhaps I'm just lucky and they've changed their policies since then. That's a shame. More...
    (Cable TV)
    c0rspenc's Picture   c0rspenc    0 Comments   Comments
  • Unhappy AT&T/Uverse Customer

    I am very frustrated with AT & T/Uverse; I find it is one of the worst companies to deal with. Trying to reach a customer service representative is like playing tag, they just keep transferring the call from one agent to another. I was lured from Comcast to Uverse and after signing up I did not received the reward promised to me by the Uverse/Att representative. The person that referred me for Uverse never received their award; in addition their line-up of channels sucks. Hallmark and Fit Tv are no longer available, HGTV was off the air for a short time and they did not even bother to... More...
    (Cable TV)
    mca8267's Picture   mca8267    1 Comments   Comments

    (Cable TV)
    CONNIE22K2's Picture   CONNIE22K2    4 Comments   Comments

    At&t U-Verse is a total bunch of CRAP!!!, When it was sold to me, it wasn't even available in my area. Took over 3 wks to get it. I have had it now for 1 week, and I have only had a signal for 3 days out of the seven. Tech support says they are booked and I cannot get anyone out for another 3 days. I gave up Direct TV (which was no longer under contract) I gave up Comcast Internet (which was not under contract, and a very good price) I thought AT&T would be reliable, but they have not been. They all talked out of the side of their mouth. It has been a nightmare. I missed two... More...
    (Cable TV)
    Judy1949's Picture   Judy1949    0 Comments   Comments
  • Terrible

    I switched to Uverse about 2 months ago and it has been nothing but trouble. Terrible customer service, tv freezes, internet slow. They have replaced the tv box 3 times and 1 "repairman" re-did the work of the original installer. Nothing but problems with their e mail and no one knows how to fix it ! I had to start using outlook express. Their "customer service" is terrible. I would NEVER recommend ATT Uverse. More...
    (Cable TV)
    tom2706's Picture   tom2706    1 Comments   Comments
  • AT&T

    I have 2 complaints: 1) Uverse Voice mail will download my phone messages to Firefox (or IE8) upon request, and will attempt to open either Windows Media Player (or iTunes) upon media selection--BUT, it will not open the message an play it. 2) I called them twice and spent over six hours trying to fix the problem with 7 different people. I got many explanations about what the problem might be and a number of potential fixes. Depending upon who you talked to, I got goofiness ranging from them telling me to shut off basic security and firewall utilities to telling me that someone else may... More...
    (Entertainment, Movies, Events)
    billchurchill's Picture   billchurchill    2 Comments   Comments
  • false promises

    we signed up for AT&T uverse on may 9 in the riverside store...we were promised a$250rebate in six weeks for signing as a new customer and for taking the fullpackage of TV(U450); highspeed internet and phone service...we received a rebate from at&t for 75.00. we went to the store to inquire about it. the associate said he was unable to access our account but eventually did...he said he had never heard of such a rebate and was "unable" to reach the manager. He promised to call us or have the manager call us, which of coursenever happened. we are actually happy with the... More...
    (Entertainment, Movies, Events)
    avocado's Picture   avocado    2 Comments   Comments
  • horrible customer service

    I looked into getting ATT uverse. I was sold by the internet presentation. On May 23, 2009 a installer came to the house to install it. The installer came in with one piece of equipment a ground tester. He asked me if I had any grounded outlets in the house(three pronged) I showed it to him and none were grounded he said and that he couldnt install it. Now after making plans and rearranging my plans just for the installation my blood started to boil over. Why wasn't I told of this two weeks ago. I was so mad I nearly kicked the guy in the a** out the door. I have been reading... More...
    (Entertainment, Movies, Events)
    pjm40's Picture   pjm40    1 Comments   Comments
  • att uverse

    I subscribe to ATT Uverse...complete package of Phone, Hi Speed Internet and Television (Four (4) DVR. I would like to program into my T.V. the weather at various places of interest..and NOT the four cities listed. The instructions in the "Help" section are totally USELESS. And the Website is even WORSE. This is more complicated than it needs to be, and very frustrating. Also, I sometimes like to play a game on the T.V. .. just to pass the time. Chess is listed, but NOT AVAILABLE! If NOT..why not offer anothe game? This too is agrivating, and My only real game... More...
    (Entertainment, Movies, Events)

AT&T Uverse Reviews By Product

AT&T Uverse Comments

henryetta15 says: (7 years ago)
We purchased at&t uverse combo package less than a month ago. and from day one have had problems. The TV and internet service freezes through out the day and the phone line goes dead even if you are on a call, the call will simply disconnect. You can't call out or receive calls. We have phoned them atleast two dozen times. NO KIDDING!!!!The Customer Service rep's Tech's are nice but the product is poor. I will never ever desire to have any type of AT&T service again. It is not worth the headache. For example the service went out atleast a dozen times. Again no joke. AT&T. YOU USE TO HAVE THE BEST SERVICE IN MY BOOK. BUT I AGREE WITH MANY UNHAPPY CUSTOMERS AND ASK. WHEN ARE YOU GOING TO GET IT RIGHT. COME ON BE TRUTHFUL, IF YOUR PRODUCT HAS PROBLEMS. SAY IT!!!!!!!!!!!!!

product purchased 5/20/2011 complaint submitted 6/21/2011

Freckles says: (9 years ago)
I had Uverse installed in Aug 2009. This was TV and Internet. The Internet was extremely slow and I got all kinds of viruses in my computer even with my Virus protect. The TV would black out periodically. My first bill was high as there were installation costs, etc. and then I got a normal bill. Then when I went back to my cable company I got an extremely high bill again which doesn't sit too well with me as I'm on a fixed income. I told the rep I would dispute this bill as Uverse is a ripoff. Other people I have talked to said they had the same problems - viruses, etc.. I'm happy with my current cable co services.

anataysia says: (9 years ago)
We have had numerous problems with ATT Uverse. We eventually went back to a land line for the phone because voice over internet is horrible sounds like you are in a well or so much static you can't hear the person on the other end of the line. We are about to switch back to high speed cable for Internet service because inspite of having every possible pop up blocker enabled ATT's riddled with uncontrollable pop ups. I can't stop them! I won't even bother going into their jacked up billing system.

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